The Ins & Outs of Authentic Networking with Art of Charm Co-founder Jordan Harbinger

The Ins & Outs of Authentic Networking with Art of Charm Co-founder Jordan Harbinger

The Nitty Gritty:

  • What a day in the life looks like for Jordan as an entrepreneur
  • What he does to manage his email and not waste time
  • How to maximize your return when you network

Networking guru Jordan Harbinger, co-founder of the Art of Charm podcast and franchise is my guest on this week’s episode of the Profit. Power. Pursuit. podcast. In this episode, we dig into his daily routine as an entrepreneur, he shared some email management tips I’m excited to implement and lots of valuable insight on the best way to network—we can all use that, right?

Jordan and his business partner AJ didn’t start out with the intention of creating a business together. What became the Art of Charm podcast started out as just conversations about nonverbal communication, persuasion, influence and even dating and attraction. Their friends found these conversations valuable and would join AJ and Jordan at restaurants and bars before any of us knew the term podcast. Soon, the team ventured online and even had air time on SiriusXM satellite radio. Their business continues to grow since having a weekly broadcast since 2006.

A Day In the Life of an Entrepreneur

I like to make damn sure that I’m engaging with people and practicing what we preach here at the Art of Charm and not just sitting up here writing books about networking and then never doing it.

– Jordan Harbinger

As he would advise any business owner, Jordan checks email first thing every morning to be sure to jump on any issues or negativity before it has a chance to get out of hand. He also spends a bit of time every morning on personal development; right now he’s learning Chinese! In addition, he studies his craft and will watch other interviewers each day to get his creative juices flowing. Following that, he works his network by checking in with friends and colleagues and then does extensive show prep for the podcast.

Jordan is also responsible for engaging his audience on Twitter and Facebook. Although he delegates regularly posting, he personally handles responses to posts as “it’s a little disingenuous to say, tweet at me, and some person in the Philippines is pretending to be you.”

He schedules all admin duties and meetings on Monday, so he can spend the rest of the week on creative pursuits. And to avoid micromanaging, he checks in on the work his employees are doing just once per week. A lot of his responsibilities are scheduled and regular which is great because it makes it predictable. If there is ever any sort of emergency, he can plan to be flexible for that because he’s not just flying by the seat of his pants all day every day.

Email Management

Jordan triages his email every morning with the assistance of Spark, an app that helps him quickly see the important messages and organize the rest. If there is anything that needs done immediately, he delegates those tasks. He suggests that every time you look at an email you need to make a decision about its level of importance and what to do with it. If you don’t have the time to make a decision, don’t look at the email at all. It’s just a waste of time, because you’ll have to re-read it later when you are going to make a decision about it.

Networking Is Usually about a Serendipitous Relationship

The only way to maximize your return on your networking is to help everyone you can without actually expecting anything in return.

– Jordan Harbinger

Most people network with a specific target in mind and want to meet a particular person because they think that person will deliver opportunities. In Jordan’s experience, they rarely do, even though hobnobbing with celebrities or powerful people does make for good cocktail party conversation.

You usually can’t see the opportunities that you end up getting because they are over the horizon. So, the way that you get them is by helping other people without expecting anything in return. Those are the same types of people that will then later on reciprocate.

Check out the entire podcast to learn more about networking, how to avoid a major faux pas of networking, what’s next for Art of Charm including The Art of Networking, a new course on CreativeLive, and more!

Each week I interview today’s brilliant entrepreneurs who offer listeners nuggets of wisdom for anyone building a business. I hope you will join me and subscribe in iTunes so you never miss out!

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Cultivating A Confident Personal Brand with Bestselling Author Gabby Bernstein

Cultivating A Confident Personal Brand with Bestselling Author Gabby Bernstein

The Nitty Gritty:

  • Why bringing your authentic self to every interaction is the key to confidence
  • Why getting your content right first is priority over branding
  • Why you must be committed to healing any beliefs that stand in your way of receiving

You’re not going to want to miss a minute of the Profit. Power. Pursuit. podcast this week when I talk to No. 1 New York Times best-selling author, spiritual junkie and international speaker Gabby Bernstein. Gabby shares her secrets about cultivating a confident personal brand, when she added to her team and, oh yeah, getting interviewed by Miss Oprah Winfrey.

Your Authentic Self Builds Confidence

Nobody really wants anything other than you.

– Gabby Bernstein

Gabby says the key to confidence is showing up as your authentic self whether that is vulnerable, goofy, nerdy or something else. If you show up with the state of presence of being your authentic self, that’s when people resonate with you most.

She gained more and more confidence over the years when she became more and more Gabby, and she believes showing up as your authentic self is the key to owning a room, holding a group and to having your presence have an impact.

The first step is knowing the difference between what if feels like to be in alignment with your authenticity and what it feels like when you’re not. When you witness that misalignment, stop doing whatever you were doing and take a breath. You can always breathe yourself back to your truth.

To those that worry about coming off as egotistical when you are your authentic self, Gabby says:

“Being more authentic is the least egotistical thing you can do. The more authentic you are the more you give other people permission to be real. It’s a gift to be real to other people. It means your ego is out of the way when you’re authentic. When you’re trying to be something else is when your ego is in the way.”

Get Your Content Right, Branding Can Follow

I need to make sure I’m keeping it real with whatever I’m doing.

– Gabby Bernstein

No matter what Gabby produces—a new website, blog, social media post or event—she always checks herself to be sure what she’s presenting is free of ego and in the service of what she is doing.

Gabby had never done any traditional branding until about a year ago, mainly because she doesn’t live in the world that way. She’s not a visual person, but when she sees something that’s right for her, she physically knows it and feels it.

Before you get your brand right, get your content right.

Stay Committed to Healing Any Beliefs that Stand in Your Way of Receiving

As I become more grounded in my spiritual foundation, my business grows more, ultimately.

– Gabby Bernstein

Gabby had a belief that if she wasn’t the one to handle things for her business, no one else would, but she shared that that belief was going to kill her and led to severe work addiction. Transcending that belief system changed her life and allowed her to hire tons of people and invest in her business so she can focus on more creative pursuits rather than be tied down in the minutia of the business.

I hope you’ll join us for the full episode when we talk about how Gabby healed and kept her business running after hitting rock bottom, why things happen in her business at the perfect time (yes, even that call from Oprah’s Super Soul Sunday producer), Gabby’s Spirit Junkie masterclass, her “greatest contribution in the world,” and what’s on the horizon for her.

Every week I chat about the nitty-gritty of entrepreneurship with leaders who are building success. Never miss a single episode by subscribing on iTunes.

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Finding a Niche That Leads to Success with Photographer Galicia Virgen

Finding a Niche That Leads to Success with Photographer Galicia Virgen

The Nitty Gritty:

  • Why determining a niche and focusing on it helps business thrive
  • How staying in alignment with core values produces success and new opportunities
  • How to capitalize on marketing that also creates revenue

When Galicia Virgen, my guest on this week’s Profit. Power. Pursuit. podcast sticks to her core values within her business, she finds she ends up with a revenue mindset and her business thrives. Galicia is the owner and creative mind behind Photography by Galicia, a high school senior portrait studio and The Twelfth Year, a training resource for other senior portrait photographers.

Finding Her Niche

When Galicia started her photography business, she used to shoot everything—babies, food, families. After being inspired with a creative collaboration with one of her daughters and the resulting confidence boost that a high-quality, personalized senior portrait session had on her, Galicia knew she wanted to give that feeling to other girls.

Becoming niche specific has been a blessing. I have more work than I can handle.

– Galicia Virgen

So, about a year into her business, she decided she wanted to be known as the best senior portrait photographer in her town. To gain experience and knowledge to help her achieve her goal, she turned down work taking pictures of other genres. She studied all she could about how teens think, how they look at themselves and what they look for. She became an expert in senior portrait photography, and now has more work than she can handle.  

Alignment with Core Values Produces New Opportunities

I found such great success when I switched my business model to reflect what my passion was.

– Galicia Virgen

With a go-giver mindset, Galicia has developed new products and services for both businesses based on her desire to serve. She wants the high school seniors and other photographers she works with to become the best they can be. When ideas brew in her heart and her gut, she knows she’s onto something that can make a difference. This was the case for her latest product that develops social media content for teens, by teens that can be used by her fellow photographers to reach their target market.

Street Team—New Twist on Senior Rep Program

Most senior portrait photographers have a senior rep program where teens are used to market the photography business, but Galicia’s focuses on what she can give the girls who participate in it. Called the Street Team, this program is her pride and joy. By delivering above and beyond and making it all about the girls and the incredible experiences they get by participating, it has done more for her business than requiring them to hand out her business cards and other tactics used by other rep programs. She focuses her program on the participants and to help them become better versions of themselves. She treats them like other clients, but they get a lot more perks and bonuses.

To listen in to our conversation, tune into the full episode where we talk about her process, her team and plans for the future.

Why not become a regular listener to the Profit. Power. Pursuit. podcast? Just subscribe on iTunes to get the nitty-gritty details directly from today’s most innovative and successful entrepreneurs who are living the lives of their dreams.

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Building a Business While Growing a Family with Rustic Wedding Chic founder Maggie Lord

Building a Business While Growing a Family with Rustic Wedding Chic founder Maggie Lord

The Nitty Gritty:

  • Why seeking solace in work and home life when your office is your home is really important
  • How she built a business that was truly a family affair
  • How her company grew due to her diligence to preserve her uninterrupted time for the highest priority tasks

This week on the Profit. Power. Pursuit. podcast, I talk to Maggie Lord, founder of Rustic Wedding Chic, author and sought-after wedding expert, about the juggling involved with being a business owner and a parent. Maggie shared how she’s managed to build her business to what she dreamed it could be while at the same time following her passion to be the best mom she can.

Seek solace

It’s really important for moms to seek solace when they are on their mom duty and also within the business world as well.

– Maggie Lord

Maggie talked about how seeking solace is one of her secrets for balancing motherhood and entrepreneurship, one she also shared in an article featured in Forbes magazine. Since she works out of her home, her work and home life are constantly intermingling. When she sits down to work, it’s not just about carving out physical space, but also carving out space mentally to be focused on her business. Even something as simple as taking a shower and getting dressed for the day as if she was leaving the house to go to the office helped her create distinction when it was time for work. She also found that her breaks throughout the day when her mom responsibilities took precedence, allowed her to be a better entrepreneur.

Family affair

When Maggie and her husband started their family, business was booming. Instead of picking one over the other, she just created a plan that would work for her. Her young son became a part of the business, joining in on meetings and traveling to book signings. She’d pick locations for business travel where she had family or friends who could help her out.

People understand that you don’t have to give up one thing in order to be driven about something else. For moms and dads who think they have to choose one or another Maggie has this advice:

“It’s really your own game plan. You are the quarterback. You drop a play that works for you and your company. You will find the opportunities that work for you.”

– Maggie Lord

When she takes conference calls, she’s very upfront to explain that it’s possible a kiddo might wake up from a nap or need something from her during the call.

Maggie’s mom was an entrepreneur as well, so she had a good role model to know that you could make things work the way you want them to and it is possible to be a business owner and a good parent.

There is no way to have true separation when you have a family and own your own business, so you might as well find a way to mix the two together.

– Maggie Lord

Growing business and growing family

Maggie coined the term naptime entrepreneur to describe the way she used her precious uninterrupted time to propel her business growth. She upped her productivity level when her kids napped or were at preschool and focused on the most important—business building activities—to get done.

She decided to expand her website to include the Rustic Wedding Guide, a resource for couples planning their rustic wedding, because of the hundreds of emails she’d receive each month from couples who were desperately searching for rustic wedding venues and vendors. In the podcast, she explains her process of breaking a larger project into smaller, achievable pieces so you’re able to keep up with all your responsibilities and still grow your business.

Anybody who is trying to launch another project or a big project, break it up into pieces. It’s going to make you feel so much better and you can celebrate those little wins along the way.

– Maggie Lord

I hope you listen to the full episode to learn more about how Maggie juggles her demanding business with her growing family, how she’s built her team and what’s on the horizon for Rustic Wedding Chic.

Tune in to the Profit. Power. Pursuit. podcast each week to join me as I speak and learn something new from enterprising entrepreneurs who are building the businesses and lives of their dream. Just subscribe on iTunes.

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Putting The P In Profit: Money Lessons From The New Economy

Putting the P in Profit

Welcome to Profit. Power. Pursuit., I’m your host, Tara Gentile.

Most weeks, I take you behind the scenes with a New Economy business owner and expose the nitty-gritty of what it really takes to successfully run and grow a digital small business today.

This week, I’m going to take some extra time with one of our 3 P’s: Profit.

When my friends at CreativeLive and I started this podcast over a year and a half ago, we were determined to get real about the money stuff that comes from growing a company you love.

When you set out to build a company you love, it’s easy to put all the emphasis on doing the work, loving your customers or clients, and spreading your mission to the masses. But without getting clear about how the money works in your business, any progress you make in those 3 areas is sure to be short-lived.

I’ve dealt with my fair share of money issues over the years.

And it all started with my very first post-college job at the now defunct Borders Books & Music…

I worked my way up from a summer time, minimum wage job, to cafe supervisor and then on to sales manager for our $5m per year location. I was in charge of visual merchandising, events, bookseller training, even scheduling & HR.

For these responsibilities and the 50-60 hours per week I was expected to be at work, I was compensated $28,000. Now I had a lot of mixed feelings about this amount of money:

First, it was the most money I had ever earned week after week.

But second, it evaporated very quickly and made it hard to start my journey to financial independence.

Still, it seemed like what I deserved: I had a BA in Religion. I’d quit grad school before it started. I’d never worked on employable skills… I should be lucky to even have a full-time job!

It was that story that would plague me for years: I was earning what I deserved.

You see, about 5 years after starting at Borders, I gave birth to my daughter Lola and decided to figure out how to make working from home work. I figured that if there were other women out there working from home, I could do it too.

That’s when I discovered the New Economy and digital small business.

I saw coaches, consultants, social media experts, makers, designers, and writers earning a good living, doing work they loved, and staying home—either with the kids or on their own.

I was ready to claim my piece of that pie.

So I started my business with a local arts & crafts blog and hung up my shingle.

I earned some initial traction and that gave me the encouragement I needed to plow ahead. I bought a second website 6 months later and, thanks to getting creative with selling advertising, I started making more than I earned at Borders.

It was a huge victory.

But it wasn’t the revelation I ultimately needed to experience.

You see, between earning “what I deserved” at Borders and telling myself a story about how much I could ever hope to earn in my life as someone who had chosen work I loved over work that paid well, I had created a personal earning ceiling for myself.

When I started to “think ambitiously” about my goals, they topped out at about $40-50,000 per year.

All of the decisions I made about my business were based on those numbers: how much I could afford to spend on web hosting, how much I should charge for my time, how much I should invest in my own training…

Luckily, I got exposed to some amazing money mentors like Amanda Steinberg and Danielle LaPorte—more on them in a bit.

Through both their personal and internet guidance, I could start to envision earning more.

When I set a much, much bigger target on my business—$100,000—I learned my first big New Economy Money Lesson:

Setting Bigger Money Targets Exposes Bigger Problems

Maybe that doesn’t sound helpful to you—but I can assure you it is!

You see, when you set a much bigger money target, not only do you start to make new decisions about how much you charge, who you hire, or how you invest in new tools, but you start to see the structural and systemic challenges lying dormant in your business.

You realize you’ve run out of advertising inventory (my problem), or that your sales pipeline is nearly empty, or that, if you hit your target, you couldn’t handle the customer service demands.

You realize that your lack of earning ambition has limited your capacity as a business—and that means that you’ve limited your ability to make an impact, do the work you love, and love up on your customers!

If this story sounds familiar and you recognize that your limited goals have limited your business, I’d recommend going back to my interview with Corey Whitaker & Parker Stevenson from Evolved Finance.

In that interview, they talked about the importance of having a budget that you’re working toward. In other words, it’s not enough to have a sales goal—you also need to know how you’ll spend that money.

By considering how you’ll spend that money, you’ll uncover the structural and systemic issues in your own business. You’ll see where you have opportunities to invest and sure up existing systems.

Most of all, you’ll start to see how the revenue you earn in your business can be used to grow your business… which leads us to our second lesson:

Separating Your Finances Isn’t About Saving Yourself From The IRS

I learned this lesson later than I should have which is probably why it feels so profound.

We all know—I hope—that we’re supposed to be managing our business money separate from our personal money. You have a separate bank account, separate credit card, and separate check book for each.

This makes your accounting easier and it offers some personal protection should anything go wrong.

But here’s what else it does: it reminds you that your business is separate from you.

When your finances are separate, you start to see how the money your business earns can be put to good use. Every expense, team member, or training opportunity isn’t less money in your pocket, it’s a chance to earn more down the line.

Now, that doesn’t mean I recommend investing everything back into your business! But it does help you become more objective about what’s yours and what’s the business’s and that will help you grow a more sustainable, stable, and wealth-building business in the long-run.

Now let’s shift gears a bit for our third lesson:


I am no master negotiator. I would much rather rely on simple price tags or tables to tell me how much something costs. I would also rather reply on a simple sales page and buy now button to tell you how much something I’m selling costs.

But I’ve learned to embrace negotiation—and if not the art of the deal, at least asking for what I want.

The first person who got me excited about negotiation was Kari Chapin. In fact, I interviewed her on exactly that subject early on for Profit. Power. Pursuit.

The secret to negotiation, from in this novice’s perspective, is simply realizing that every day you are presented with an opportunity to ask for what you want: whether that’s brussel sprouts instead of fries, blue instead of orange, or 15% instead of 10%.

Stop feeling disappointed about the way things are. Recognize the opportunity. And ask for what you want instead.

Be polite, respectful, and detached from the ultimate outcome of your ask.

Also, know when it’s a deal breaker and when it’s not.

There are sometimes when it’s nice to get a few extra percentage points and there are times when it’s the difference between saying yes and saying no.

The more you practice, the better you’ll get—and the faster you’ll be able to spot opportunities and make decisions.

Also, check out friend of the pod Vanessa Van Edwards CreativeLive course: The Power of Negotiation!

That brings us to the fourth money lesson:

Cultivate An Investment Mindset

If, like me, you grew up in a household where money was tight, it’s likely that you didn’t see “investment” modeled as a way of getting ahead, building wealth, or tackling your mission.

My mom—now my COO—taught me that you could always find what you needed for the things that mattered most. But we just didn’t have the opportunity to plant seeds for future financial growth.

So I operated my business in the same way for a long time. Instead of looking at high-ticket expenses as planting seeds, they just looked scary and hard to overcome.

When I met Megan Auman, back in 2009, things really started to change. Megan grew up in an entrepreneurial family and she had seen what an investment could turn into.

So when the opportunity to spend thousands of dollars on a tradeshow booth presented itself, Megan didn’t bat an eye. She’s used savings, credit, and sales windfalls to finance big leaps forward in her business and it’s paid off handsomely.

Instead of evaluating every expense through the lens of “can I afford it?” what if you first asked yourself what the results of investing in it would be? Could you earn more? Save more time? Propel your business forward?

Not every investment pays off. And not every opportunity to spend money on your business is a good investment. But it pays to cultivate an investment mindset.

The fifth money lesson is:

Money Can Be Creative

Invite money into every aspect of your business. Don’t silo it away from the part of your business that’s authentic, connected, spiritual, or mission-driven.

Money is a reflection of or a stand-in for value. If you can’t connect to money or make it an authentic part of how you show up, you’ll have a hard time connecting to the value your company creates.

Embrace money and all your ambition around it so your whole business becomes more integrated.

I mentioned that learning from Danielle LaPorte has been a huge part of this lesson from me. As you can hear in my Profit. Power. Pursuit. interview with her, Danielle never shies away from speaking about currency and connection in the same breath.

Her ambition is self-expressive and so is the way she plays with money.

And that leads me to our sixth and final money lesson for today:

Don’t Let Anyone (Including Yourself) Put Limits On Your Potential

And with this lesson, we come full circle. Whether it’s an old boss, a well-meaning but unhelpful parent, a partner, or your own anxious psyche, don’t let anyone put limits on the amount you can earn and the ways you can show up.

I talked about the dangerous ways limitations can affect our actions with Amanda Steinberg in my second PPP interview with her. And I talked about the more personal limitations that affect the ways we reach for our goals with Nilofer Merchant. Both interviews are must-listens as far as I’m concerned. They’ll help expose the limitations that are all around you so that you can consciously and intentionally bust through them.

Bottom line: constantly evaluate what you think is impossible, not for you, or “too much.”

These have been just 6 of the money lessons I’ve learned over the years, through trial & error, through mentorship, and through the insider conversations I have right here on Profit. Power. Pursuit.

Learning about money, how we each engage with it, and what stories we tell ourselves about it is a continual and continually important step on our path to creating a real impact in the communities we operate in.

If you fail to get a handle on money or you fail to revisit your assumptions about money, your business will never have the impact it otherwise could.

That’s why I’ve set aside June 1, 2017 to examine how we talk and think about money as business owners.

We’re hosting a virtual conference, The New Economy & Your Money, over at CoCommercial, the business association for digital small businesses.

If you’re using the internet, social media, or any other facet of the New Economy to grow your small business, this conference is for you! The best part? You can participate absolutely free.

All you need to do is start your FREE 30-day all-access trial of CoCommercial today by clicking here.

Then, on June 1 you can join in the conversation with Amanda Steinberg, founder of DailyWorth & WorthFM, Mark Butler, founder of Budget Nerd, Jaime Masters, host of Eventual Millionaire, Jacquette Timmons, author of Financial Intimacy, and, of course, me!

We’ll be talking about:

  • How to create a business budget that helps you grow
  • How to make your money choices truly personal
  • How to have tricky money conversations with people you love
  • How to avoid overspending as you grow your business
  • And much more!

Again, you can participate free of charge in this all-day virtual conference just by starting your trial of CoCommercial.

Go to — that’s

Growing a Hands-On, High-Touch Business with Perfect Planning Events founder Tara Melvin

Growing a Hands-On, High-Touch Business with Perfect Planning Events founder Tara Melvin

The Nitty Gritty:

  • How duplicable systems keep things running smoothly
  • Why strong vendor relationships help Perfect Planning Events deliver
  • How to control the client mix so that you’re getting the business you want

I learned a lot about what it takes to run a hands-on, high-touch business this week when I talked to Tara Melvin, founder of Perfect Planning Events, on the Profit. Power. Pursuit. podcast. As a wedding and events planner for more than a decade, Tara has developed deep relationships with vendors and created systems that help her deliver the high level of service her clients expect.

Systems and strong relationships

Build your vendor partners and treat them how you want to be treated.

– Tara Melvin

On average, Perfect Planning Events handles 15 to 18 events per year depending on the mix of full-service clients and the less time-consuming coordination-service clients. Tara is highly involved with the customer for 9 to 12 months. All vendor communication from the venue to the DJ funnels through Tara, so the bride, groom and their families only need to worry about the phone calls and emails coming from one source—Tara.

I’ve been in business for 13 years now and I have good, solid vendor relationships that when I call on them to get the support I need, I know they’re going to bring their A game whenever it’s time to produce events for my clients.

– Tara Melvin

To be a successful planner, you need to be highly organized, and so Tara has developed a systems-based approach that’s mostly electronic to keep herself, her team and her clients updated and on the right track. Tara uses Evernote to keep the flow of notes and ideas going even when she’s on the go, Outlook to schedule all her appointments and follow-ups, and gives each of her couples a client workbook with checklists, budget sheets and information that she developed over the years to make wedding planning simple and less stressful for them.

With her full-service clients, Tara has nine face-to-face meetings (this doesn’t include site visits) that last two hours each. They discuss any changes to the “hopes and dreams” for the event, payments that are due and progress with the planning.

Pricing strategy and client mix

Tara recently verified her pricing strategy: She wanted to be sure she was providing a fair price for her clients, but also wanted to ensure that she was being fair to herself. So, she tracked every email, phone call and hour she used from start to finish for a full-service client. It was a real eye-opener for how much time she spent with each client. From there, she calculated what she wanted to make annually and came up with a per-hour price for her services.

Tara always aims to get that full-service client. She won’t sign a client for just coordination services until its 6 months out from their wedding date. This allows her to preserve her time for her most desired service offering, but then she can fill in any of her open time and make additional income by offering just coordination services.  

Listen to the full episode to learn the secret to dealing with client drama with poise and professionalism, how Tara introduces her team to each project so that they can step in for her if necessary, how networking helped her make connections that built her business and what’s next for Perfect Planning Events.

Never miss an episode by subscribing to the Profit. Power. Pursuit podcast on iTunes where every week I talk to today’s entrepreneurs about how they are building their business and teams to create the lives of their dreams.

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